Interesting news out of Octopus this week where they will now limit their Intelligent Octopus Go (IOG) product to 6 hours of car charging only.
The fallout from this change has been significant, with customers fighting each other, and blaming each other for these changes from Octopus. Abuse of the system being the prime candidate of anger from customers.
While the 6 hour limit of charging doesn’t impact me directly, I think the customer reaction to turn on each other is quite interesting.
In my case, I have a granny (slow) charger for my car. I do about 40 miles a day, needing about 10kWh of charge per day. Because of that, I decided I would not install a fast charger at the cost of £1500, it didnt make financial sense, and still doesn’t. Using IOG I get cheap slots when they grant them, sometimes on peak, mostly off peak. The new 6 hour limit works for me still.
Some customers in this same scenario are doing far more miles than me, and charging for many more hours. This enables their house to also run at the cheap rate. This is the abuse Octopus are trying to target.
Its disheartening to me that the anger of customers is now squared at each other, even if they are non abusers of the system that Octopus themselves put in place. I mentioned I had a slow charger on a thread this week and was quickly piled on, despite not abusing the system and using it per the Octopus terms and conditions of the service.
If Octopus want to stop abuse of slow chargers, then they have the complete control to stop it – just don’t offer the full flexibility of the service to slow chargers. Limit them only. This is 100% in their control to stop.
And customers should stop being angry at each other. If Octopus didnt want abuse of the system in the first place, they could have put rules in place to stop it from the start. They didn’t, or they didn’t enforce it.
